Refund & Returns Policy

Scope & Definitions

• Fixed-price projects: One-time builds (Starter, Business, Pro) billed per agreed scope.
• Care Plans (subscriptions): Hourly maintenance buckets (Care 5 / Care 10 / Care 20) billed monthly or yearly.
• Milestones: Phases such as discovery, design, development, launch.
• Work performed: Time logged, deliverables created, planning, or third-party costs incurred for your project.

Fixed-Price Projects (Starter / Business / Pro)

1. Deposits & Scheduling

   • A deposit reserves my production slot.
   • Fully refundable within 7 calendar days of payment if no kickoff has occurred and no work has been performed.
   • Non-refundable after kickoff (or once any work begins), as time is allocated and costs may be incurred.

2. Milestone Payments

   • If you cancel after a milestone has started, any refund is based on work not yet performed.
   • Completed/partially completed work and third-party costs (licenses, stock assets, etc.) are non-refundable.
   • If a milestone was prepaid and not started, it is refundable.

3. Quality & Revisions

   • Each package includes specific revision rounds; if deliverables do not match the agreed scope, I will correct them.
   • Changes beyond scope are quoted separately and are not grounds for a refund.

4. Project Pauses

   • If a project is inactive due to client delays for 15+ days, I may temporarily archive it. A restart fee may apply to reschedule the slot.

Care Plans (Subscriptions)

1. Monthly Plans (Care 5 / Care 10 / Care 20)

   • Cancel anytime—cancellation takes effect at the next billing cycle.
   • No refunds for the current paid period or unused hours; unused hours roll over 1 month only.

2. Yearly Plans (25% Off)

   • Billed annually at a discount.
   • 14-day cooling-off: If no work has been performed in the first 14 days, you may request a full refund.
   • After 14 days, yearly payments are non-refundable.
   • If some hours were used within the first 14 days, I’ll deduct used hours at your plan’s effective hourly rate and refund the remainder.

3. Hour Usage & Overages

   • Hours cover maintenance, updates, minor enhancements, and support.
   • Overages (work beyond included hours) require pre-approval and are billed separately.

Digital Products / Licenses (if applicable)

• Refunds are considered within 14 days only when the product does not function as described and I can reproduce the issue and cannot resolve it.
• Access already used for license activations, or products altered by you or third-party code, may not be refundable.

Non-Refundable Items

• Work already performed (time logged, deliverables produced).
• Deposits after kickoff or any work started.
• Third-party/pass-through costs (premium plugins/themes, domain/hosting, stock assets, non-recoverable fees).
• Discovery/strategy workshops once delivered.
• The current billing period of a monthly Care Plan and any unused Care Plan hours.

How to Request a Refund

1. Email [email protected] with your order number, product/plan, and reason.
2. If related to a bug/issue, include screenshots or URLs so I can verify and attempt resolution.
3. I’ll confirm receipt within 2 business days and respond with next steps.
4. Approved refunds are issued to the original payment method. Your bank/payment provider may take 5–10 business days to post the credit.

Chargebacks & Disputes

• Please contact me first—most issues can be resolved quickly.
• Initiating a chargeback without first requesting support or a refund may be considered a breach of my terms; I will provide documentation of deliverables to the payment provider.

Changes, Taxes & Currency

• My prices and policies may change; the version in effect at the time of purchase applies.
• Taxes, if any, are added at checkout.
• All amounts are charged in USD; your bank may apply conversion fees.

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